Shipping policy

At Naturelia.ca, we are committed to providing our customers with the best possible shopping experience, including prompt and reliable shipping.

Shipping Options: We offer standard shipping and expedited shipping options for our customers. The shipping cost and delivery time will vary based on the shipping method and destination.

Shipping Time: Orders are processed and shipped within 1-2 business days of the order being placed, excluding weekends and holidays. Estimated delivery time for standard shipping is 5-7 business days after the order is shipped, and for expedited shipping is 3-5 business days after the order is shipped.

Shipping Location: We currently ship to Canada only. If you are unable to complete an order due to your location, please contact us at hello@naturelia.ca.

Shipping Costs: Shipping costs are based on the weight of your order and the shipping method you choose. You can calculate the cost of shipping for your order by adding the items to your cart and proceeding to the checkout page.

Free Shipping: We offer free shipping for orders over $100. This offer is valid for Toronto & GTA area.

Order Tracking: Once your order has shipped, you will receive an email with a tracking number. You can track the status of your order by visiting the carrier's website and entering the tracking number.

Delivery: We take care to package your items carefully to ensure that they arrive in good condition. However, if your order arrives damaged, please contact us at hello@naturelia.ca within 1-2 days of delivery, and we will work to resolve the issue as quickly as possible.

Returns: Please see our Returns Policy for information on returns and exchanges.

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Shipping policy